Do any of the following sounds familiar:
You're worried incivility is affecting your team's wellbeing and patient safety
You're struggling to retain or recruit team members
You're dealing with rude or difficult clients
You’re looking for a better way to build a happy, resilient team
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You’re not alone — and it doesn’t have to be this way.
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“This course was amazing — it built my confidence and leadership skills. Civility is so crucial in the veterinary field. I’ve always known that, but now I understand how to communicate it effectively to my team. Thank you both for an incredible course!” - Delegate, Cohort 1
🌟 Introducing: Civility in Action
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A 6-week, live online programme for veterinary professionals who want to lead with confidence, compassion, and clarity.
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By the end of the course, you’ll:
✅ Feel confident handling difficult conversations and diffusing conflict
✅ Understand the link between civility and patient safety
✅ Lead with cultural humility, and support neurodiverse and multigenerational teams
✅ Promote mental health and wellbeing in the workplace
💻 How It Works
Delivered via Microsoft Teams, this highly interactive programme includes:
• Live workshops
• Small group discussions
• Personalised mentoring
Spots are limited to 10 participants per cohort to ensure a safe, supportive space to grow and share.
📅 Starts:17th April, sessions held on Friday mornings, Time TBC
💷 Investment: £299 + VAT
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Join the Programme and benefit from:
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6 x 90-minute, virtual workshops designed to empower you with the essential information you need to lead civility in practice.
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Recordings of each workshop so that delegates can return to content after the workshop.
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1 x individual mentoring session for delegates to receive individual support & guidance
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Participation in a reflective learning community where delegates can come together to grow connections, exchange ideas and develop the skills learned in the workshops.
Investment: £299 plus VAT
Next cohort begins 17th April 2026